Solving Communication Problem
Text messaging and instant messaging (IM) in business requires a formal tone than personal use. Communication is a process that commences with encoding the message by the sender, then the receiver decodes it and sends feedback through a channel (Bovée et al., 2016). This makes communication a fundamental entity in any project. The project is mound to fail if the project members won’t communicate the right message to the supervisor and team members.
As the project leader, I would handle the situation in the following ways; I would encourage the project members to send clear and concise messages no matter the type of messages they are sending. I would also bring to their attention that they waste time by turning the instant messages into a full-blown conversation instead of getting the points across in a few short sentences. The more responses you get with an uncluttered concluded inquiry, the more unclear the condition becomes, not to comment, you are wasting your reader’s time.
I would create a successful instant message plan. This will ensure that every project member will send a clear message. This is because IM is a more straightforward way to deliver clear messages (Bovée et al., 2016). Moreover, I would call the members to discuss and develop a strategy that every information should pass through me as a team leader and then regulate the flow of clear information to all members. In this discussion, I would include a communication expert for it to be effective. I would recommend the management train all team members on the information skill, interpersonal skills, and how a project information channel should be. This will enable the project member to recognize the required steps and approaches to send a clear message and ease communication.
To conclude, I would explain to the project members the effects of writing careless or cryptic messages because, in a few cases, it can affect the whole process. Sending unclear messages to another person may not understand what needs to be done at the next step.
References
Bovée, C. L., Thill, J. V., & Raina, R. L. (2016). Business communication today. Pearson Education India.