Recruiting and Staff Plan
Hiring new employees can be a daunting task. Recruiting the wrong people for a position can be damaging to future morale and performance. It is vital to develop appropriate selection criteria and follow it to find the right candidates that match the vacant job’s requirements (Youssef-Morgan and Stark, 2020). In this paper, a recruiting and staffing strategy for Amazon’s customer service manager position will be outlined. The legal landscape or the special legal considerations the company should know regarding the process will be discussed. Additionally, the importance of recruiting and the tools that can be used to find the right candidates for a position will be evaluated. Further, the importance of staffing and some types of interviewing approaches and questions will be examined critically.
The Legal Landscape or the Special Legal Considerations for Amazon
In the United States, hiring managers and recruiting human resource professionals must consider the employment laws which govern the entire process of hiring and compensation (Bassen and Moskop, 2020). These laws, totaling to about 180, are enforced and administered by the Department of Labor. One of the Primary employment law that recruiters in the USA should consider is the 1866 Civil Rights Act, section 1981. Additionally, Title VII of the 1964 Civil Rights Act must be put into consideration. Further, the Disabilities Act and the Age Discrimination Act of employment must be remembered. The other laws are the Fair Labor Standards and the Equal Pay Acts, which push for fair labor and equal pay for all employees without prejudice. There is also the Medical Leave and the Family Act, which promotes the wellbeing of all employees. The Immigration Control and Reform Act is also important in protecting immigrant workers in terms of fair pay and lack of discrimination (Bassen and Moskop, 2020).
Moreover, the National Labor Relations Act offers protection to all American laborers against any form of unfairness from employers (Bassen and Moskop, 2020). It is also important for Amazon to consider the Occupational Health and Safety and the Pregnancy Discrimination Acts, which protects pregnant women and other women’s health, ensuring that no employers infringe on their workers’ rights to good health. Lastly, there is the Reemployment Rights as well as the Uniformed Services Employment Act. Generally, all these Acts prohibit employers from engaging in employee discrimination based on their genetic information, disability, age, national origin, pregnancy, sexual orientation, sex, religion, color, or race. Additionally, there are some local and state laws that protect against any form of employment discrimination. There are also some local and state statutes that expand protections to employees who are not covered by the common federal statutes (Bassen and Moskop, 2020).
Recruiting and its Importance to the Company
Recruiting involves the entire procedure of attracting potential employees, shortlisting, and selecting, as well as appointing the qualified ones for different job positions in a company (Campion, Campion and Campion, 2019). Recruiting plays a pivotal role in an organization’s growth. First, it allows the firm to access a pool of highly talented individuals in one place. As a result, the company can select relevant candidates for various positions leaving out unsuitable ones. Through the procedure, the company examines the process many times to streamline it to allow deserving employees to be hired. Besides showcasing a firm’s professionalism, recruitment provides organizations with technically competent employees with the goodwill to deliver on their duties (Campion, Campion, and Campion, 2019).
Tools that can be used in selection employees into positions
Pre-Screening
This tool helps determine the applicant’s basic skills and knowledge to deliver in a job. As an employer, Amazon should create a list of definite or absolute qualifications that can help sift and separate qualified and knocked out individuals. Applicants lacking some of the listed fundamental technical competencies needed to complete certain tasks are left out in the pre-screening phase (McKinney, 2017).
Interviewing and Testing
Interviewing provides the company an opportunity to interact with the future employees though a face-to-face approach. It can help attain accurate evaluation of the potential employees’ knowledge, technical experience, interpersonal and communication skills. On the other hand, testing allows employers to gauge the recruits’ ability to perform critical tasks in the company (Roberson, Buonocore, and Yearwood, 2017).
Reference Checks
It is recommended for companies to complete at least two or three reference checks on every finalist. This can help validate the provided information and affirm that the candidates have the skills and knowledge they claim (Gitman et al., 2018).
The Selection Plan for three of Amazon’s customer service managers
The Importance of Staffing
Staffing is the process of selecting employees and passing them through training to ensure that they can do well in certain job functions or responsibilities they are to be charged with. Staffing will allow Amazon to discover and obtain qualified and competent customer service managers. With the right people for the jobs recruited, the company can reach higher performance and maximum productivity (Pahos and Galanaki, 2019).
The Assessment that will be used
Unstructured Interviews
This form of interviewing uses open-ended questions that provide the interviewee the opportunity to provide sufficient information on their weaknesses, strengths, expectations, and personal career goals (Chauhan, 2019). This form of interviewing can also provide Amazon the chance to examine an employee’s behavior and how they have dealt with certain tasks or past experiences (Chauhan, 2019).
In-Panel Interviews
Using this approach, Amazon will use at least two company representatives to meet with interviewees. This method will allow the representatives to use raters to reduce bias in the recruitment process (Alonso and Moscoso, 2017).
Interview Questions for the Customer Service Managers
- How can you optimize performance and increase standards in your team?
- Have you dealt with unrealistic demands from customers in the past? How?
- How can you handle an angry client?
- How will the company benefit from employing you?
- How would you wish to be supervised or managed?
Conclusion
There are numerous Acts prohibit employers from engaging in employee discrimination based on their genetic information, disability, age, national origin, pregnancy, sexual orientation, sex, religion, color, or race. Recruiting and staffing play a pivotal role in an organization’s growth by ensuring talented employees are absorbed into the company. Some of the selection tools include pre-screening, testing, interviewing, and conducting reference checks. Some of the important assessment tools that can be used include unstructured and in panel interviewing that helps assess interviewees’ ability to deliver on a job and their attributes.