lobby Ethics
1.
Upon entering the lobby, the atmosphere is generally welcoming, with bright colors painted on the wall. The lobby is not long or big to give you an emptiness impression of the areas. Instead, it is the right size hence diminishing that feeling. The lobby also had four types of plants. Two on the left-hand side of the wall and the other at the right. In the middle, there was a path that led to the waiting room and reception. The tree-like plants were tall than normal, and walking between them gave me a sense of quest. In addition, it felt like an outdoor experience inside a house. The hallway instantly welcomed anyone coming to the agency (Bø, 2015). The waiting room and reception are in one space. With this, the waiting room did not disappoint. It was spacious with flower plants differing in color from white, pink, purple, and red, while others had like two to three different shades. This still maintained the outdoor experience with the right amount of flowers strategically placed around the area. Windows were open, and everything seemed cool with slow breezes passing the area. Sometimes one would smell the flowers sweet fragrance, which gave me a sense of excitement and relaxation. Nonetheless, the reception personnel was very welcoming, just like the environment. It seems they knew the office’s energy based on how they welcomed individuals who were seeking agency services (Hokkanen, 2012). For instance, they did not refer to the waiting area as a waiting area but relaxing space. The seats were not normal, and they referred to them as trunks because they looked like trunks. Another verbal communication that could be heard is respectful, kind, and professional words(Hokkanen, 2012). The clients were referred to as sir and miss or Mrs, respectively. Non-verbal communication could also be seen by how the staff treated the clients. While waiting, clients were treated with a glass of water, juice, and coffee depending on preference. There were also educational social magazines on the table that highlighted different essential things people should learn. Moreover, a lady kept checking up on the clients to notify them of their appointment status or how long they will wait. The staff were also joyful and smiling, making it easy for people to inquire more in case of anything as they felt comfortable, noticed, and appreciated(Hokkanen, 2012). The staff and clients were diverse in terms of race, culture, religion, social status, etc. As a result, the communication effectively addressed diversity as the staff plus clients were aware of each other differences (Bø, 2015). Due to this, it was observable that each side respected these differences based on how they interacted in the waiting room.
2.
It is essential to note that there was a positive impact on client dignity and worth from the lobby to the waiting room. This, however, starts from the office environment, which incites your feeling before reaching the reception or waiting room. The outdoor theme’s use brings a relaxing sense, more or less like your issues are already solved before you start tackling them. In return, this brings positivity to the client’s mind, which is essential when handling social issues (Allan and Davidson, 2013). Additionally, this automatically eases the agency work to solve some client’s problems among other things. The bright colors also illuminate an individual spirit, which makes one hopeful that their meetings will go well. The wall colors and the breeze and plants give the surrounding a happy feeling hence why the staff members were always smiling, and clients felt free to interact with them. On the other hand, the personnel was a beautiful addition to the office environment. Their professionalism, attention, verbal, and non-verbal communication perfectly complemented the workspace as well as the services(Allan and Davidson, 2013). In other words, they were like singing birds in a forest where each uniquely complemented each other for its beauty. The staff was at this moment, ethical, purpose-driven, and professional, among other examples. With this, my experience in the waiting area was unexpectedly incredible. Much of this is because the environment was welcoming, and so were the staff members (Hokkanen, 2012). Other client experiences were also similar when I inquired from a few. In return, this confirmed how effective social agencies could become by thinking outside the box to make their clients feel important and worthy.
3.
In conclusion, ethics is essential in any field. Ethics influences human relationship importance, social justice, competence, service values, a person worth, dignity, and competence. However, since clients are not the same, they should be strictly applied uniquely to an individual. This is significantly based on a person’s preference or personality(Allan and Davidson, 2013). Tailoring these entities to fit the clients will relatively increase productivity, efficiency, and social work effectiveness. This means that some issues will take less time to be solved than before. Less money will also be spent, while positive client results or feedback will be recorded. Having this will ease the client’s problems and the workers, thus having a productive social agency.