Q2
Emotional intelligence can be defined as the ability to understand, use, and manage one’s own emotions in a constructive perspective to get rid of stress, carry out effective communication, and overcome any challenges and conflicts that may arise. It enables one to understand own feeling and those of others. Emotional intelligence plays a crucial role in increasing the effectiveness of interpersonal communication exchanges in such a way that it helps in building better relationships in the organization. It can be described that emotional intelligence assists in improving relationships among customers, employees, and other key stakeholders. This helps solve conflicts that may arise within the organizational context and establish the right communication channels for solving organizational related issues.
The aspects of organizational and interpersonal communication that can benefit from increased emotional intelligence are conflict resolutions within organizations and employee performance. When a person’s emotions and feelings are well understood in the organization, it promotes social cohesion among the key stakeholders, which helps to boost interpersonal and organizational relations. Also, this will help make the organization’s major decision about how the employees view the context, in turn improving the organization’s performance. There are various business roles that I will be more successful in, which include customer relations and employee relations. For example, understanding customers and employees’ emotions will help me make major decisions and make sure that what I do will bring greater satisfaction to them. Also, being ready to hear what they are trying to say will enhance social relations, hence impacting the business’s performance over time.