Decision Making for Managers
As of today, Hots Delivery is ranked one of the best hotels since we took over the management. The total revenue collected has taken a positive turn as compared to the previous year. It earns that the decisions we put in place and are yielding results because the hotel is making adequate money to alter for its needs and those of the employees. We have managed to ut down on the hotel’s expenses as a team to ensure we get value for money. It, in turn, leaves the hotel with much revenue for more investments. Through our management, the hotel has accumulated a more significant percentage of the market share in the hotel industry. This is in comparison to other competitors in the market and the previous years of the hotel existence in the market.
We have also attained high scores in guest satisfaction surveys. It implies that we accord our customers with utmost satisfaction regarding their needs in a hotel. It Is in comparison to the previous year where we recorded a positive deviation showing growth. A significant improvement was noted from the staff satisfaction surveys which reveals that Hots Delivery staff are treated considerably. Staff are supposed to have a conducive working environment and an equal opportunity workplace where everyone has a say and equal opportunity for promotion. Due to this, we attained a low employee turnover compared to the previous year’s records. Employee satisfaction will ensure trained quality employees will not leave the hotel to work for our competitors hence selling our strategies.
Our property is currently undergoing asset optimization, which refers to maintain the value of the assets acquired and obtaining value for the money used to acquire it. It was a rational decision as it was analyzed on a step by step basing on the results expected. For our case, we aim at achieving quality provided by the assets we own, that has long term service and also appeal to customers. Most people visit hotels due to the assets provided by the hotels. So far, the assets obtained are serving right as there have been no breakages reported. We aim at quality improvement, which begins from training and hiring quality staff who will extend quality services to the client. Purchasing team plays a significant role by acquiring certified goods to be used for any production, especially meals to offer best services. We are attaining quality standards based on the reports we receive from clients.
Improvement in hotels technology is another of the operational improvements we have done. It was an intuitive decision basing on the nature of the application. To achieve it, we have obtained the best-televised devices that have been placed in all hotel rooms accessible to customers and staff. Moreover, the hotel has an adequate supply of internet to ensure customer satisfaction. The improved technology has enticed clients to visit the hotel. We have also beefed up the security of the hotel by use of an electric fence and use of cameras at the entrance and surrounding the hotel.it is intending to assure customers of the protection so that they feel like they are in a safe environment hence a rational decision. Creation of an efficient management process where customers’ needs are taken into consideration with a fast response. It achieves client satisfaction.
In comparison with our competitors, we have registered growth in most of the area apart from a few. We have managed to attain a higher market share compared to our competitors. This allows us to have a competitive advantage hence recording a maximum number of customers. Our hotel has been ranked among the best in customer satisfaction. This in accordance to customer satisfaction surveys, arrived out in the region, it implies that we are doing great in terms of customer satisfaction. We have also recorded a high figure in the number of hotels occupied at the time of the analysis. Hence revealing a high number of customers who in turn recorded profits for the hotel. The total revenue we attained compared to our competitors was considerately high, making sure we remain competitive in the business.
Our public awareness was rated highly in comparison to our competitors. This implies that our marketing team has done a great job pertaining selling the hotels services. In addition, the excellent review attained by customer satisfaction results in significant public awareness. An excellent review was attained by the number of rooms available whereby the hotel has maximum space to accommodate a high number of customers at any given time. It ensures assuring to customers that whenever they visit the hotel, they can always be accommodated. The number of rooms sold recorded an average figure in comparison to other hotels implying that something should be done on the area. Attracting more clients at a particular time ensures the figures are brought to a higher level.
To improve the position of the hotel, a number of points were proposed by team members. We have to provide personalized customers are to every single client. To achieve this, we have to be consistent in the service we provide and attend to every customer need individually and diligently. It was a rational proposal as it identifies the importance of the decision whereby it results in customer’s satisfaction. We are supposed to set up performance measures on services provided by our employees. It can be achieved by receiving comments from clients on services received and performance appraisals from the line manager’s observation. The results of the appraisal will have stipulated consequence that has to be strictly adhered to. Employees will have this knowledge; hence they will provide the best services to clients.
To achieve improvement, we have to undertake training sessions consistently. It encourages adequate interaction among employees and creates a forum for the exchange of ideas. Through this, we can obtain helpful ideas that will ensure the hotel grows to greater heights. Employs will also grasp service tips and apply them as they are reminded time after time. Moreover, to create a positive environment for new employees. It ensures that they learn the high side of the hotel where they feel welcomed and feel free to participate in the growth of the organization. We also propose the use of improved technology for the organization so that the hotel attracts a high load of customers. If these measures are out in place, the hotel will definitely experience performance improvement.