Depending on commitment levels, workers can be group into three classifications: engaged, not engaged, and disengaged. The engaged staff consists of those emotionally linked to the enterprise and labor with complete zeal. Such staff personalizes the entity’s mission by comprehending their duty with the set goal and working beyond the job description to improve the organization (Duval, 2016).
Contrarily, disengaged workforce lacks a genuine connection to their employment and are likely to do the least minimum. Disengagement illustrates itself in several ways that entail reluctance to engage in external social activities, a fixed working time mentality, self-centredness, and monetary value concentration. Furthermore, they are also known to distress fellow workers and hinder employee morale.
Lastly, not engaged laborers only do what the job requires from them while regarding employment as just a paycheck. Additionally, according to Gallup’s description, the employees described above are prone to skip work or shift jobs when an opportunity emerges. However, based on the fact that these workers neither have a bad or good attitude towards the company, hence re-engaging them is achievable (Duval, 2016).
Currently, worker engagement is among the first five worldwide business strategies for attaining a competitive edge. Consequently, an increased ten percent engagement by previously not engaged employees would result in a simultaneous ten percent rise in labor loyalty and retention. Moreover, the productivity of the laborer would significantly grow, resulting in greater profitability for the organization (Furst, 2018).
With regard to consumer, a 2017 Aberdeen report conclude that laborer engagement is positively correlated to consumer satisfaction. Therefore, the ten percent engagement rise would cause a positive increase in customer satisfaction. As pertains to stakeholder value, it is vital to note that calculation of this value depends on the social effectiveness of the company. Consequently improved employee engagement results in better social efficiency making the stakeholder value of all parties to improve.