Conflict resolution
Conflict refers to a situation between two parties characterized by observed differences and evaluated negatively by the parties. In the contemporary world, war is an all-pervasive element and unavoidable. Conflicts may bring about destruction or even lead to death, but it may also increase the effectiveness and attainment of a goal, and it may also boost the relationship. Conflict is termed by human beings as an ‘engine of revolution’ because it allows parties to grow, learn, and progress (Kaufmanet al.73).
Most people have experienced a situation whereby they deliver an apology, and it falls into deaf ears. Blames are on poor delivery when apologies fail to attain their goals. Therefore, it is essential to be sincere in such situations as the recipient may think your apologies are not genuine, and they are unlikely to forgive you.
Negotiation is one of the conflict resolution models which aims at attaining an agreement. The model achieves a contract while eluding disputes and arguments. For instance, a golden donut based in Philippine encountered a conflict with its labor union. With the help of its negotiation team, the management of the firm showed up some minutes later for negotiation, but the union’s team fumed in a protest ( Manzinger et al.). To resume the negotiation process, the management sends the union negotiators an apology letter, which the union perceived to insufficient, and they went on strike. Later the union accepted the apology after the management negotiators after they included internal attributions in their apology letter (Ramsbotham et al.). Negotiation succeeded in solving the conflict because the firm embraced the war and used the best model to avoid destruction, which may have occurred during the protests. The firm also set up its time to solve the conflict to avoid outside interruptions. eThe model succeeded as the firm created time to listen carefully to the union’s problems, which is a critical factor in negotiation.
Works cited
Kaufman, Sandra, Chris Honeyman, and Andrea Kupfer Schneider. “Should They Listen to Us: Seeking a Negotiation/Conflict Resolution Contribution to Practice in Intractable Conflicts.” J. Disp. Resol. (2017): 73.
Manzinger, Stefanie, and Matthias Althoff. “Negotiation of drivable areas of cooperative vehicles for conflict resolution.” 2017 IEEE 20th International Conference on Intelligent Transportation Systems (ITSC). IEEE, 2017.
Ramsbotham, Oliver. When conflict resolution fails: an alternative to negotiation and dialogue: engaging radical disagreement in intractable conflicts. John Wiley & Sons, 2016.