Employer Choosing Guests over Employee
Many organizations struggle to survive in a highly competitive market. Motivation and better relationships with guests and employees are crucial factors in the success of any organization. However, organizations chose their guests over employees. This has a tremendous impact on the running of a business. Prioritizing guests in a business can be a key factor in development and growth, but completely not emphasizing employees can also negatively affect an organization. If the employees are dissatisfied, there is a high probability that an organization’s performance will decrease compared to when employees are motivated. Also, guests require good treatment, but the same should be balanced between employees and guests that no side feels assumed. This essay will analyze how employers chose guests over employees and the impact of the same in the performance of different organizations basing on who they prioritize.
The main aim of any organization is to succeed despite stiff competition in the market. Hence, any company, irrespective of how big or small it is, will try to retain its guests because of the crucial role they play in an organization’s success. Maintaining a good relationship with guests translates to better performance of any business organization. Thus this is a strategy implemented by many business organizations to ensure growth. If the guests are not satisfied with how they have treated, an organization cannot grow.
If the employers can understand, be able to predict and control their guests’ behavior and the expectations guest have about the organization. The management of an organization can be more effective if it understands the needs of guests. Motivation is an essential tool that mainly reinforces behavior (Bartol and Martin 45). Though financial resources are important in the running of organization activities, having a good relationship with guests equally contributes to an organization’s success.
One of the arguments why guests are important more than employees is that if a business does not have a revenue source, it will automatically fall. Whatsoever the type of organization it is, a business must pay for the running expenses. If there is no revenue, employees cannot be hired or paid. Hence the need for guests to come first. That is why one can argue that guests are important to a business as compared to employees because they are the main providers of revenue.
Another reason employers treat guests better than employees is that guest retention is less expensive than the acquisition of new guests. From studies, it takes a lot of effort to attract a new guest compared to retaining a business guest. Hence this is the logic of excellent services to guests. Every business should use any means to ensure that guests are happy to continue doing business with the organization.
Furthermore, research has shown that excellent guest treatment greatly improves an organization’s public image and strengthens its reputation. (Janta et al., .2011). If a business wishes to be perceived well by the public, it should put measures to ensure that guests are treated in the right manner for its brand to remain strong. When guests out there share their experience with the services given out by the different organizations. If they share a good experience, there is a high probability that a business will attract more customers. This will increase the markets of goods and services, translating to higher profits, thus organization success.
Great guest service will open up new doors for partnership with other organizations. Treating your guests properly is infectious since the experience is shared with many people, thus opening new partnerships, especially when other businesses copy the services you offer. Also, this reflects so much on a company on the way they treat their guests. Though this is rare in most companies, it can create super collaboration, which will positively impact the growth and development of a business.
Employers prioritize guests over employees to ensure the longevity of a business. When a business organization ignores its guests’ needs and fails to treat them in the right manner, it cuts the potential of a business lasting for long. That has been a major reason why many businesses have failed to continue after some operation(David). So for any organization which wants to last long, it should treat guests in the right manner.
Although many organizations prioritize their guests over employees, we should know that fair treatment greatly impacts any business. From experience favoring one side decreases the morale of the other side, which can affect the running of a business organization. Hence, in circumstances where employers treat guests better than employees, performance is different from organizations that prioritize their employees more than their guests.
Though treating guests better than employees can have its advantages, fair treatment is equally crucial to a business’s success. So that no side feels assumed by the employer, because this greatly affects any business’s performance. This will avoid creating a positive guest band and creating a negative employee band because all this has a great impact on the organization.
Works cited
Guest, David. “Flexible employment contracts, the psychological contract, and employee outcomes: an analysis and review of the evidence.” International Journal of Management Reviews 5.1 (2004): 1-19.
Janta, Hania, et al. “Employment experiences of Polish migrant workers in the UK hospitality sector.” Tourism Management 32.5 (2011): 1006-1019.
Martin, David C., and Kathryn M. Bartol. “Performance appraisal: Maintaining system effectiveness.” Public Personnel Management 27.2 (1998): 223-230.