Management
The restaurant business is getting more complex because of the changing needs of clients. O’Charleys has to adapt to practices that promote its business beyond the experience of eating. It has to ensure that diners enjoy a family environment where all family members can feel comfortable. The ambiance, menus, and customer service have to be upgraded to facilitate this.
Though the main business of O’Charleys entails dining, the company aims at providing an environment where customers can relax and enjoy a good time with friends and family. Most people need convenience to have a good time with loved ones (Pansari & Kumar, 2017; Souiden, Chaouali & Baccouche, 2019). In this case, our consultancy group has been tasked to provide a clear roadmap for the firm to achieve this action. In essence, today’s business environment is no longer just about delivering products and services and getting paid. It involves creating personal relationships with customers, offering them an experience that they may not likely get anywhere else. They need to feel important as they enjoy their meals at O’Charleys.
Our consultancy firm will help O’Charleys create a family-centered environment. Notably, the restaurant boasts of a Southern Hospitality that enables customers to feel at home whenever they visit. Sharing special occasions like birthdays, anniversaries, and special celebrations should be memorable for all clients. That is why the restaurant centers on its customers’ experiences so that they will want to come back at any time.
Our company’s consultancy services will offer O’Charleys the outlook of the environment, presentation of the menu, and customer service. For instance, there is a need to ensure that all customers feel comfortable (Bowden, Gabbott & Naumann, 2015; Srivastava & Kaul, 2016). The tables and chairs’ design has to be made suitable for children, the elderly, and people with disabilities to attract them more often. The presentation of the menu will also be made flexible. Customers can have the opportunity of choosing between buffet-style or ala-carte dining, among other varieties. Also, customers will always want to come back to a place where they feel welcomed. Therefore, customer service will be a priority.
To summarize this discussion, modern restaurant businesses are facing competition. There is a need to keep up with trends to attract and maintain customers. Therefore, we plan to offer consultancy services to O’Charleys to enable the business to perform at optimal levels. The main point of focus is getting the restaurant to adopt a family-themed experience for all its customers.