Case Study
Student
Institution
Tutor
Course
Date
Case study 1
Stephanie and Ben will be angry with Daniel due to his low concentration on the business of listing their property with the Agency. He is more concerned with his business and customers, which is irritating to Stephanie and Ben. The prime reason for being angry with him is that he is not committed to the mission that they had planned earlier. The plan was meeting with the agency agents to help them with the listing process that Daniel was entitled to participate in wholly, but he is leaving his roles to another agent. The reaction will be harsh and agitate since Daniel is acting too busy and unconcerned about the listing. They will not list their property with Daniel’s Agency due to his low concentration and weird behavior of not paying the required attention. They will see that he is more concerned with the property that he saw earlier on his way to the meeting and lack of time-conscious in his mind.
Daniel failed to be apologetic when he arrived late at the meeting as it is required to be the key part when he started talking. Daniel is not courteous to the people in the meeting, as he mentioned direct the aspect of the price before even talking about the quality of the house and its description. He is not a straight talker. He brags about being in the business for many years, which was unnecessary in the conversation that should be open and concise with the agency issue’s property listing. He lacks credibility as he fails to prove to the people that the house is the best, and he refers them to another girl who will do paper work. Daniel acted unethically since he receives a call when communicating with the people. He came late to the meeting and unapologetic, which is unethical as it is not right and moral. It is also wrong when he was supposed to guide everything, and he directs them to another girl.
Michael Jordan is at the age of 48 years, and he is a male who has achieved his higher education and earned his degree in Business Management. He is a manager of the Puma Sports Company of Australia, a distinguished firm in sportswear, and it is a major game player in the sports industry. He is a resident of Tasmania and has been living since his childhood; that is where he was raised, and his parents live in Tasmania’s localities. He is married to one wife, and they have two loving and beautiful children; both are female aged 14 and 17 years, and he is a white with Torres Strait Islanders originality.
I will implement the strategy of appreciating the nature of the world and the diversity that exists. Learning to trust business partners and family members is a key strategy in keeping the relationship strong. Embracing the growing technology in the current world is vital in keeping the changes that happen due to technological advances. Applying the strategy of being an effective listener will help develop a strong relationship that will last longer. Development of communication skills that will help in strategizing on good existence of the relationship.
The main risk that will arise from the client relationship’s outcome is the disgruntled customers that will be due to the lack of ability of the business to meet the expectations of the customers and the entire market. An inadequate system of information will pose a higher risk to the customer relationship since they will lack basic information about the business, which is vital to their decision making. Lack of sufficient training to the employees and permanent staff is a threat to the business since customer service will be affected. The issue of warranty is among the major risk that stalls customer satisfaction in the business. The confidence of the customers is deprived, and it will reduce the sales volume of the firm’s products and services.
The client relationship’s risk level is very high since the customer base is affected by the level at which they will lack the needs and satisfaction. The solution for tackling the risk is through launching and improving the personal well-being of people. Segmentation of the risk customers to minimize the risk that stalls the customer relationship and makes the relationship between them improve. Establishing a custom fit that will yield a great customer relationship, hence improving the particular firm’s sales volume. Avoiding pessimism and avoiding the possibility of the customer losing faith in the product.
Development of customer retention strategy that will help implement the customer relationship and apply its policies. The adoption of a new policy to increase the firm’s productivity will impact its profitability level. The customers’ satisfaction level will help retain the customers and attract new clients, which be beneficial to the firm. Taking the primary responsibility of offering sufficient and quality training of the employees of the firm. Employing a new strategy will take a short time to be managed and implemented within the minimum time frame provided.
Case Study 2
Urban centers’ houses and units are a popular choice among many investors. Strata title comprises of individually owned apartments. This ownership structure creates a unique situation for risk management. Lack of awareness about and inadequate management of strata titles pose significant risks for most unsuspecting landlords. Many types of accidental damage, malicious damage by tenants, legal liability for occurrences on the property that causes bodily injury, and loss of rental income result from property damage.
There are certain threats in the sense of a strata group. This list begins with the less obvious but equally vital. To start with, Fraud is among other risks that are experienced in the strata group. Other risks include Investment risks, not many in the banks are identical, and a group of strata must carefully choose your savings accounts, not just based on the highest possible interest rate. Violation of the ethical responsibility to rehabilitate and protect common property is the most underrated threat.
To prevent a lack of awareness and inadequate management, the corporate manager may help landlords, and the corporate body performs these duties. The manager is responsible for the company’s day-to-day activities, including the administration, the planning of strategic meetings, and the management of insurance policies on behalf of the company. The property owner, not the corporate company, is the responsibility of the landlord insurance. A typical building and material policy typically does not protect property owners for particular risks associated with ownership. Each landlord must have a personalized insurance policy for every rental property, irrespective of the nature of the residential property that they own.
The Building Inspector shall perform a final inspection, and the final report shall be submitted to all parties within 21 months to 2 years after the construction completion. This study describes both faults that have not been corrected and faults caused by efforts to rectify faults. The report also needs to show how errors are to be corrected.
Case study 3
The incompetent management of the supply chains goes hand in hand with the insufficient analysis of needs. When the process of assessing the supplier and a process for demands, permits, purchases, and payments are not centralized, straightforward and easy to use, and equally open but thoroughly checked, the management of the supply chain would be difficult. Rogue expenditure will be provided, and the possibility of fake bills and misappropriation by unscrupulous vendors will also be important. Your workers are possibly too vulnerable to the possibility of late or duplicate payment for invoicing and looking for terms and conditions.
Generally, the vendor is likely to face various potential risks. These risks can be categorized into; financial risk, legal risks, human behavior risks, and project organization risk. The financial risks range from exaggerated price rates and unfavorable changes in the vendor’s price rates. Contractual and legal risks arise when either the vendor or the buyer may fail to meet the required procurement terms and conditions. The vendor is likely to encounter human behavior risks since he/she needs to interact with the buyer for the process to be completed successfully.
To reduce or completely eradicate these risks, the vendor should develop favorable pricing techniques to ensure that financial risk is not a problem anymore. The vendor also should use clear and automated procurement functions. This will ensure that there is no fraud risk is completely dealt with. In this case, the vendor should provide proof of ownership of the product he wants to sell.
Case study 4
Numerous risks are associated with property listing that is difficult to manage, and different solutions are supposed to be applied to counter them. There is a general market risk, such as inflation, interest rates, and market economies that affect the services’ delivery. The asset-level risk is concerned with the high demand for the apartments and houses due to essential human living conditions. The liquidity risk is the initial level of investment in the economy, which influences the number of market participants who act as market forces that influence houses’ building and construction. Credit risk is a major factor in the housing industry since it is a determinant of the investment’s income. It calculates the period of the lease and averages it by the number of people willing to invest. Replacement cost risk arises when constructing a new building is more than replacing the available building. Structural risk directly relates to the investor’s financial investment structure; in this case, it is the vendor who will either decrease it or increase.
The prime strategy in managing the risk is through the vendor acquiring safe insurance that will increase the house’s security from fire and theft. Avoiding negligence that will cause possible loss and suffering of the vendor later after purchasing the property is finished. The vendor is obligated to assess the market closely and keenly to avoid exaggerated market prices by the agents who are employees of property agencies. He or she is mandated to clear all the rental arrears to avoid any future delays and problems with the property owner. The acquisition of the property with the right price is key since it avoids and cuts the market economies’ exaggerated process. According to the property law, the legal requirement is that the property is supposed by the original owner, and the proof of ownership should be present during the transaction. There must be witnesses to witness the process, and it should be done in good faith without any wrong intentions.
Case study 5
The main issue is the payment of rent, and the legislation is clear on payment of rent as it outlines that every individual is entitled to pay rent at an agreed date and terms by his or her landlord. According to this case, the landlord is entitled to remind the Sonia that she is supposed to pay rent every month. Sonia is supposed to inform the landlord that she changed the bank details, and it will take time for her to change the details, which is an issue that they are supposed to solve between the landlord and herself together with bank officials. The landlord’s reaction is that she is unwilling to pay rent caused Sonia to have disbelief since she has never failed to pay rent when reminded.
Besides, the agreement can be made with the landlord to pay him via cash means, which is a requirement of law that any form of payment can be accepted so long as it is within the agreement agreed between the landlord and the tenant. Payment via cash is very simple and convenient since it provides evidence that the landlord and Sonia are constantly talking. It can be done during the end months and avoid inefficiency. The approach has tackled the cultural and social differences since it is easy for the landlord to finish his social issues and morally right to be given the money in cash form. I will ensure that landlord gets his share of the rent by regularly checking the landlord’s financial status, such as financial statements and declaration, to show if Sonia is paying rent.
Case Study 6
In this case, the main issue is payment for repairs of the tenant’s lounge room. The rental repair and house maintenance legislation stipulates that the landlord should be responsible for the property’s repairs and maintenance when the tenant moves in and out. However, the tenant is required to be responsible for all the damages they cause to the property. The best approach to this problem is to solve the problem according to the rental houses and maintenance legislation act.
The rental legislation law is neutral, and therefore it is the best approach to this case since it considers the social and cultural differences. Legally, I will use the Agency’s tradesperson to quote on repairing the wall and get her quotes. It is recommended that the property manager be informed about the tenant’s damages in writing. I will also recommend the tenant state the exact timeframe within which she’ll pay for the amount required to repair the lounge room wall. However, before the tenant carries on these repairs, written permission should be provided to her per the law’s requirements. The Agency’s tradesperson should inspect the property after the agreed timeframe of being repaired by the tenant and then provide a legal document signed by the tenant as approve that she has repaired the property as agreed.
Case Study 7
The main issue is the house lacking the customer to buy, and Belinda is agitated with my effort of selling the house, citing am not doing what is required for the house to be bought. Belinda’s legislation is that she is free to list with any agency so long as his demands are met and they satisfy her needs. I will advise Belinda to advertise the house using the money she has been asked to provide since the Agency is an expert in delivering the service. The approach is viable to both Belinda and the Agency since it will bring peaceful coexistence between them. The communication barrier will be eliminated with the approach since through advertising the house, and it will attract a new customer who is willing to purchase the house.
I t will also be relevant if the Agency gives Belinda surety that the house will be sold after Belinda spending extra money. Her reaction will be doubtful since some houses have been sold in her streets that makes her suspicious that the Agency is not performing the entitled function. The social and cultural difference has been catered since trust has to be won by the parties involved, the Agency, and Belinda. I will ensure that follow up is done, and the house is sold to potential clients who can pay the price. I will ensure that I follow up that the Agency markets the house and acquires clients as soon as possible.
Case Study 8
I this case, there is a disagreement in ideologies between Luis, a tenant, and the landlord on damaged exterior lighting and the bathroom taps. The tenancy legislation law stipulates that the landlord should be responsible for all minor repairs and maintenance of the property before and after the tenant has moved into the property. It’s required that the tenant should find the property in its best condition. To resolve this issue, the landlord should provide a document that shows that the property was in good condition before the tenant came in. The document should contain Luis’s signature showing that he found the property in good condition.
This legal approach puts into account the social and cultural differences since its neutral. I recommend that if the landlord cannot prove the property was in good condition, he should pay for the repair of the damaged areas. And in this case, if the Luis pays for repair, he should provide the payment receipt to the landlord for a refund.
Case Study 9
The case study’s main issue is that the initial agreement has been violated since they lack the understanding that shelves have been removed and whether it was part of the deal or not. The law provides that all requirement is supposed to be intact for any agreement to be done, and failure to meet the terms of agreement leads to cancellation of the agreement. I will apply a strategy that will provide a viable one for all parties involved, who are Damian, Larissa, and The Agency, which are the participants in the transaction. Then I will ensure that the parties involved are well informed of the terms of the agreement and shelves were not part of the deal since the owner intended to remove it. A new arrangement can be made to help the parties enter into a new agreement and have consensus ad idem, which is key in understanding the terms of the agreement. The solution will suit best Damian and Larrisa since they have usage of the shelves as Larrisa works from home. I will ensure the before the settlement is done, the issue of shelves is sorted first, then settlement is finalized, and the customers’ satisfaction will be key.
Case Study 10
The main issue, in this case, is a communication barrier between the tenant and the landlord. The tenancy legislation stipulates that if the tenant fails to reach the landlord in many attempts to reach her, the tenant should take responsibility and arrange for qualified personnel to carry out the emergency repairs for a maximum value of half a month. However, according to the legislation, the tenant should never stop paying rent even though the repairs have not been made. Legally rent evasion will be considered as a breach of the agreement. Considering the legal requirement approach, Sharn should be refunded for the repairs within seven days. I recommend that if Sharn fails to reach the landlord through his email address and phone calls, he should consider visiting the Agency’s offices and using the property manager’s assistance to solve the situation.
To ensure that the issue is resolved with both Sharn and the landlord being satisfied, Sharn should provide receipts that show all the payments made for repair to the landlord for reimbursement.
Case Study 11
It falls under Section 14 of the Property Act, which has numerous provisions that are outlined. The act’s section restricts the support staff, and the real estate agents are supposed to be licensed before conducting the process. There is a restriction on domestic partners, whether a brother, sister, child of a real estate representative. The section’s requirements apply to Rita’s case since Rashid was his brother and was not viable to transacting on behalf of Rita as per the requirements of the law. The exemptions are available if the licensed real agent determines that he is the real brother or representative sent by Rita, which is a long procedure. In case of breach of the section, the house or the building is declared government property or returned to the original owner since the process was illegal. The license of the real agent is revoked hence causing him to be jobless. The free advice that I will offer to Rita is fully participant in the house hunt so that all her requirements can be met, and it will be easy for her to get the house without much strain.
Case Study 12
Section 11 of the Landlord and Tenants Act was drafted in 1985. The penalties are the tenant ceasing to pay rent as agreed by three parties: Deidre, Andrew, and the Landlord. Penalty to violation of the section leads to termination of the lease by Deidre and rent adjustment as agreed by the landlord with the tenant or money damages, which is the compensation. The landlord is entitled to provide habitable conditions to the tenant, possession of the house within the stipulated time of the lease, and noninterference with the tenant who is the primary user. According to the Landlord and Tenant Act, the landlord is entitled to enter a property, do inspections, and repair before the permission form the tenant according to the Landlord and Tenant Act, section 11. Repair and inspection can only be done at a convenient time when it cannot disrupt the tenant’s normal programs. Details of people who will access the property are compulsory and their main reason for accessing the property. The tenant has a right to deny access to the landlord if the access violates the provision of the right of quiet enjoyment provided by the Landlord and Tenant Act.
Case study 13
The management of trust money is contained in section 70 of the Real Estate and Business Agent Regulations act of 1979. Section 70 of this act provides that the person who carries on business as real estate agents should have their trust accounts audited according to the Commissioner’s requirement for Consumer protection and under the accepted auditing practice. Section 70 and 68(A) has been violated by the agent and tenant who gave her the money in cash, which is not supposed due to social reasons that are well-considered and understandable. The principal-agent is not responsible for Caroline’s actions since the agent violated the section’s provisions, which states that every agent is supposed to list the money or handover to the accounts office for detailed documentation. Caroline’s failure to perform her role cannot be connected to the principal-agent who has different roles as outlined in the law. Caroline is professionally negligent, which is unethical and causes numerous impacts on Elena’s side. It was also immoral to give Caroline liquid cash without constantly following up on the issue since forgetting is part and parcel of human life.