Contents
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Appendices
- Letter of Offer
- Employment Contract
- Job Description
Induction & Orientation Program
| New Employee Name | New Employee Role |
| JIMMY | HOTEL SENIOR SUPERVISOR |
Induction & Orientation Plan – 2 days
Induction can be defined as the organizational process of introducing a new employee to their bosses or employer, sometimes the whole company. On the other hand, orientation is a well-structured program that aims to reorganize a new worker and ensure that they are accustomed to their specific department, culture and particular, job role, and work culture. It is vital to use the onboarding approach to make the new employees feel free and welcomed to boost morale and productivity ( Kumar & Pandey, 2017). Orientation usually means providing new employees with the necessary basic information or data concerning the employer or company. One element is training programs, which are essential to ensure that the new employee gains all knowledge for the specific task and performs it satisfactorily (Rowland, Ruth, & Ekot, 2017 ). The primary objectives of induction in an organization are educating the new employee about their designated roles and tasks and how they can easily fit their role within the organization.
The orientation checklist is referred to as an organization’s actions that take when hiring a new employee. It also helps in making the worker adjust faster to a new work environment. It is imperative to understand that new employees have to abide by the laws and complete tasks and learn more about key policies.
Day 1
| Induction time | Schedule | Department | Reporting to |
|
8 am to 11.40 pm | Introduction with the HR manager Company interview History of the firm Values, culture, and brand image | Human resources | HR manager
|
| 12:00pm to 2pm | Lunch | Cafeteria | HR manager |
| 2:15pm to 4pm | Health and safety: first aid, fire notice, work hazards. | Human resources | HR manager |
| 4 pm to 5 pm | Tea break | Cafeteria | HR manager |
| 5:30 pm onwards | Departure | Human resources | HR manager |
Day 2
| Focus area | Owner of training | Orientation plan | Signed off as completed by the employee | Signed off as completed by the owner of the training |
| Completion of the staff registration form
| Front desk or receptionist | Confirmation of the employee entry and exit time in the company. | ||
| Tour of the company building and facilities | HR | The location of all the premises, including the office, recreation center, and halls | ||
| Introduction to work colleagues and key departmental contact | HR | To know other employees and their roles. The promotion of organizational culture and sense of belonging | ||
| Salaries and pension | Pension or accountant officer | Monthly wages
|
Performance Management Plan
| Employee: JIMMY | Title: HOTEL SENIOR SUPERVISOR | |
| Date: September 13th, 2020 | Reviewer: |
| Rating Components | Performance Objectives | |
| KPI 1 knowledge of work | Rating: 1 2 3 4 5 | |
1 | It entails the work practices, company’s policies, procedures, resources, norms/laws, customer service, and technical information. | To promote high quality and effective speed in processes and activities. To maintain a high level of dependability and flexibility in the firm. |
| KPI 2 Quality of work | Rating: 1 2 3 4 5 | |
2 | It involves the work accuracy to be performed—the level of employees’ competence and the employee’s quality of task completion. | Ensure timely and achievable goals in tasks.
Aims in measuring and improving the performance of employees and increasing the value.
|
| KPI 3 Average task completion rate | Rating: 1 2 3 4 5 | |
3 | The number of completed work done by the employee. The various activities and tasks are given to the employee to get completed in a certain time. | The objective of achieving the set goals of the employee.
|
| KPI 4 Average daily attendance
| Rating: 1 2 3 4 5 | |
4 | The timely arrival and the departure of the employee. The daily attendance shows the commitment and discipline of time management of the employee.
| Recognize various time wasters and understand the reason for the procrastination of tasks or activities. |
| KPI 5 Sales and client targets | Rating: 1 2 3 4 5 | |
5 | The Profit margin that comes from getting a specific number of clients and customers.
| To ensure effective customer satisfaction. To promote customer or client retention.
|
Signatures:
| Employee: | JIMMY | Date:13th Sep 2020 | |
| Rater: | Date: | ||
| Reviewer: | Date | ||
| Other (Optional): | Date |
Letter of offer
Dear Jimmy,
We are delighted to extend this official offer of employment for the position of Hotel Senior Supervisor with Crystal Five Star Hotel. Please review this summary of the terms and conditions for your anticipated employment with us. If you accept this offer, your start date will be October 1st, 2020, another mutually agreed upon date, and you would report to the HR manager.
Please find attached the terms and conditions of your employment, should you accept this offer letter. We would like to have your response by September 25th, 2020. In the meantime, please feel free to contact the HR manager or me via email or phone at [provide contact details] if you have any questions.
The starting salary for this particular position is $ 200 per hour. Payment is every month by direct bank deposit, starting on 31 st October 2020. Besides, you will be eligible to receive other attractive compensation and bonuses. We are all looking forward to having you on our team.
Best regards,
[Your name]
HR manager.
Employee contract
This contract, dated on the ____ day of ______________ in the year 20____, is made between [company name] and [employee name] of [city, state]. This document constitutes an employment agreement between these two parties and is governed by [state or district] laws. WHEREAS the employer desires to retain the employee’s services, and the employee desires to render such services, these terms and conditions are set forth. IN CONSIDERATION of this mutual understanding, the parties agree to the following terms and conditions:
- Employment
The employee agrees that he or she will faithfully and, to the best of their ability to carry out the employer’s duties and responsibilities. The employee shall comply with all company policies, rules, and procedures at all times.
- Position
As a [job title], the employee has to perform all essential job functions and duties. From time to time, the employer may also add other duties within the employee’s work’s reasonable scope.
- Compensation
As compensation for the services provided, the employee shall be paid a wage of $____200_______per hour and will be subject to a(n) [quarterly/annual] performance review. All payments shall be subject to mandatory employment deductions (State & Federal Taxes, Social Security, Medicare).
- Benefits
The employee has the right to participate in any benefits plans offered by the employer. The employer currently offers [list benefits, if any]. Access to these benefits will only be possible after the probationary period has passed.
- Probationary Period
It is understood that the first [time frame] of employment constitutes a probationary period. During this time, the employee is not eligible for paid time off or other benefits. During this time, the employer also exercises the right to terminate employment without advanced notice.
- Paid Time Off
Following the probationary period, the employee shall be eligible for the following paid time off:
- [length of time for sick/personal days]
- Bereavement leave may be granted if necessary.
The employer reserves the right to modify any paid time off policies.
- Termination
Both parties intend to form a long and mutually profitable relationship. However, either party may terminate this relationship because [length of time] written notice is delivered to the other party.
The employee agrees to return any Employer property upon termination.
- Non-Competition and Confidentiality
As an Employee, you will have access to confidential information that is the property of the employer. You are not permitted to disclose this information outside of the company. During your employment with the Employer, you may not engage in any work for another employer related to or in competition with the company. You will fully disclose to your employer any other Employment relationships that you have, and you will be permitted to seek other employment provided that (a.) it does not detract from your ability to fulfill your duties, and (b.) you are not assisting another organization in competing with the employer.
It is further acknowledged that upon the termination of your employment, you will not solicit business from any of the employer’s clients for a period of at least [time frame].
- Entirety
This contract represents the entire agreement between the two parties and supersedes any previous written or oral agreement. This agreement may be modified at any time, provided the written consent of both the employer and the employee.
- Legal Authorization
The employee agrees that they are fully authorized to work in [country name] and can prove this with legal documentation. The employer will obtain this document for legal records.
- Severability
The parties agree that if any portion of this contract is found to be void or unenforceable, it shall be struck from the record, and the remaining provisions will retain their full force and effect.
- Jurisdiction
This contract shall be governed, interpreted, and construed following the laws of [state, province, or territory]. In witness and agreement of which, the employer has executed this contract with the due process through official company agents’ authorization and with the employee’s consent, given here in writing.
___________________________________ ___________________________
Employee Signature Date
___________________________________ ___________________________
Company Official Signature Date
Job description
Hotel Supervisor Duties and Responsibilities include;
- Supervising all Departments in the Hotel and ensures all activities and processes are functional.
- Supervising of the Reception or Front Desk Operations. …
- Management of Hotel Staff workers.
- Assistant to General Manager.
- The maintenance of the hotel Inventory.
- Interaction with Guests and Customers
- Inspection of the rooms.
References
Kumar, N., & Pandey, S. (2017). New employee onboarding process in an organization. International Journal of Engineering Development and Research, 5(1), 198-206.
Rowland, W., Ruth, M., & Ekot, A. C. (2017). Effect of employee orientation in creating satisfaction with work. The Business & Management Review, 9(2), 219-227.