Communication Techniques in Organizations
Effective communication is the holding factor in successful organization goals and objectives. Organizational hierarchy needs to note the workplace dynamics that make different employees unique to improve on them. Cases of being left out in crucial decision-making increase complaints from the working staff. Poor communication stalls the overall growth of professionalism and productivity of individuals that can steer the organization to greater heights. Skidmore (2013), reiterates that on-site meetings, employee surveys, and workshops could be better platforms for seeking the solution for employee lackluster. Communication, therefore, needs to be at the center stage for an employer-employee successful relationship, and subsequently, the growth of organizations.
The managing team should hold meetings, focusing on employees and their communication trends in their working environment. Many employees would voice their concern at the management over the lack of participation and inclusion in key decision-making within the company. Additionally, there would be cases of conflicts as a result of a communication breakdown with colleagues and clients. Conducting meetings by the management proves to employees on the importance of improving effective communication among them and the hierarchy.
Employee trust and engagement are factors company bosses would look up to for effective working space (Skidmore, 2013). Continuous employee survey needs to be conducted by employers so that their inputs on effective communication within the company is heard. Conducting this survey without being judgmental is critical since cases of pretense are not observed, and employees express their dissatisfaction without intimidation. Consequently, employees would not hesitate to pour out their minds, thereby giving the employer options on the improvement of communication, adding required resources for the success of employee motivation.
After conducting a successful employee survey, the employer needs to arrange for a workshop. The workshop would major on practices and familiarity of communication improvement according to the collected data during the survey. The process should not take time, depending on the success of the workshop. The workshop helps employees improve on their communication trends, either up and down the hierarchy or across, with colleagues. The employees, therefore, find a platform for improvement and work on the communication breakdown that existed before.
Situations on the Communication Strategies Above
A sales company, mostly, interacts and sells its products to customers through effective communication. The company depends on the communication effectiveness of its employees to sell their merchandise. Therefore, any sort of communication breakdown requires lightening solutions, calling meetings for grievances to be addressed. There may be a public outcry on the communication disorder of some of the company’s employees, and as a result, profits may not be realized as clients would prefer better companies. As a manager, holding meetings to solve that kind of menace is vital. The employees would open up on the cause of public uproar and subsequently open up on personal and internal matters, resulting in stalled communication with clients.
The police have always been another profession with equally frustrating escapades. The public has recorded and even reported cases of police brutality and unprofessionalism. Innocent and unarmed individuals have been murdered at the hands of the officers. In a bid to control these inhumanities, polices bosses need to call in-house meetings to first hear their junior’s grievances and why they are not communicating with people and instead opt to brutalize and even murder some. The result may be shocking as some police officers have personal problems, thereby venting their frustrations to the people they should protect. Hearing and motivating the police unit can be a stepping stone to full police reforms.
An employee survey can be conducted in a bank to get the reasons why customers are constantly complaining about that particular branch. The bank manager should not furlough or suspend a worker before hearing them out. Time and again, customers complain of poor attitude from bank tellers. It could be as a result of the poor management of the institution, or in-house cold wars. Therefore, to seek a solution, one would want to know the genuine problems of the staff. Surveys would be less judgmental and open to hearing their plights. It would help create a conducive platform for communication among the management, staff, and, finally, offer the required customer services.
Workshops may offer a lasting solution to communication in institutions of learning that perform dismally due to lack of communication. A school may perform badly due to the culture of rudeness and overall indiscipline among students, and subsequent lack of information from their teachers. Good performance requires well-orchestrated teamwork from teachers and learners. After working on the points that would be effective in realizing communication breakthroughs among teachers and students, it is time to put it all in practice through board meetings when airing grievances, improving on departments, students asking academic questions to improve on their performance, among others.
Conclusively, communication cuts across all successive institutions and relationships. Any communication breakdown needs to be handled in the right protocol and channels. Holding on-site meetings should be important in seeking first-hand problems from employees and also helping them be expressive enough. Thereafter, the employee survey can be conducted to get further information and confessions on what needs to be improved for the productivity of the company. Finally, workshops should be conducted to put all that is learned through meetings into practice and thereby instilling a culture of teamwork and positivity.
References
Skidmore-Williams, K. (2013). Communication Provides Foundation for Being a Best Place to Work. Public Manager, 42(2), 52.