Managers
There must be someone managing your account. The manager will communicate to you and manage marketing efforts . Ask your agency who will service you account, choose employees who have both credentials and working experience. Moreover, choose several clients from the website and gauge their experience. Additionally,learn about the clients level in digital marketing agency. This helps in learning how the manager is best for your account. Managers impact on business performance and input perspective. If your manager is senior,your work will be done faster and better. moreover, consider agencies with long term employees.
Demand transparency