7-3 Final Project Submission: Business Systems Analysis
In recent years, technological advancements have significantly changed many businesses’ daily activities .incorporation of these technologies has dramatically impacted organizations’ productivity. The systems have significantly changed the ways of communication, transactions, and other business processes. Therefore, achieving most business goals nowadays requires proper business systems.
The small brick-and-mortar business specializes in designer clothes, shoes, and handbags. Since the company has only a primary site, it is competitively disadvantaged comparing it to other competitors. It aims at growth with an online presence and becoming more customer-focused. However, the business is still concerned with consumers’ privacy and security; hence, it requires efficient systems to ensure it. Before deciding which type of technological improvement to make, evaluation needs to determine the most relevant technologies.
Big data is a comprehensive, valuable, or large set of business information. Knowledge management is the strategic process of defining, creating, maintaining, and sharing employees’ knowledge, skills, and experiences. Big data and knowledge management systems are vital in an organization because they ensure the saving and availability of crucial information.
Wireless, mobile computing, and mobile commerce are a standard technology used in different aspects of the business. It involves using smartphones to process data, save data, market products, and services, transfer information or funds. This technology has dramatically impacted business practices involving companies and consumers.E-commerce have significantly contributed to globalization.
This business system analysis’s significant role is to examine the current business online situation and improve it through better technologies. The objective is to find convenient business systems that can enhance the performance of the brick-and-mortar business. It will lead to profitability, growth, and greater customer satisfaction. The analysis explores the success of applying Big data and knowledge management systems, wireless mobile computing, and mobile commerce in similar businesses.
For successful implementation of the business systems, the business requires to consider some factors. When analyzing the practical approach, customer values should be considered first because they are its backbone. The design needs to be simple for more comfortable use by different groups of people. Employees as well require involvement when choosing the appropriate plan. Furthermore, the system needs to be flexible for more accessible modifications in the future. These will enable the business to have a higher performance in profitability.
The system analysis seeks to find the most cost-effective system which will be economical for the business. The results will help develop the most relevant technologies that can be used for e-commerce in brick-and-mortar businesses to ensure higher performance. Furthermore, the analysis illustrates the best approaches used when integrating these techniques into this type of business.
The business owner needs to implement new technologies because of the rising competition in the brick-and-mortar businesses. It can also help to save costs by simplifying some processes like data and knowledge management. Furthermore, the new technologies will assist the business to meet the rising e-commerce consumer demands. Therefore, the implementation of these new technologies can help to achieve both short-term and long-term strategic goals.
There are various requirements required to be done by the technologies. Big data and knowledgement systems need to be faster, accurate, and flexible for significant customer contracts, providing reports and other crucial data processing sets. Wireless mobile computing and mobile commerce are supposed to support online shopping, manage inventory, shipping, make payments, and facilitate internal and external communication. The systems are also required to ensure the privacy and security of potential consumers.
Zappos is an online retailer of shoes and clothing established in 1999, based in Las Vegas. The business uses big data and knowledge systems in various activities. It uses big data to identify which information is accessible from online sources like customer reviews. It strategically applies the data systematically to all departments to offer an excellent customer experience using the knowledge management system. It is majorly used for data related to inventory, checking online payment, and managing customer contacts.
Kohl’s is the largest department store retail chain in the U.S, which operates in about 1,158 locations. It applies many technological systems to ensure efficient performance. It has achieved success by using big data and knowledge management systems to integrate online shopping through their website, online process transactions, collect reports, keep customer contacts, and track the sales.
Zappos applies wireless mobile computing and mobile commerce in carrying out different business activities. It uses these services to help shoppers to find what they are looking for and organize their shopping. Ask Zappos service enables online customers to post the picture of the product they want, and it will assist them in searching anywhere for free. The handover feature allows customers to shop on one phone and pick up from where they left on another device. Furthermore, the business uses the Zappos Ios app with a credit card reader, which prevents a shopper from severally registering details. The app does not store the picture of credit card hence ensuring privacy and security.
Kohl’s uses wireless mobile computing and mobile commerce in various business processes, both internally and externally. The business has a mobile app with designated features like store mode, mobile payments like Apple Pay, and same-day delivery. Through the website and app, online shoppers can order with their smartphones, track the delivery process, and choose the pickup point comfortably from anywhere. The new app has a savings wallet that enables shoppers to earn points from purchases.
Zappos is one of the most successful online retail stores. The success is contributed by various technologies which are implemented to improve the performance of the business. Big data and knowledge management enable the company to quickly analyze and share different information like inventories and vast customer databases. This system allows for the business to process extensive data and share it in a faster way. It assists the company in saving costs and space of filing systems and preventing errors like during purchases.
The company has dramatically used wireless mobile computing and mobile commerce by having one of the world’s most reliable shopping apps. The unique features of the mobile app have enabled a broader market worldwide. Furthermore, it has given the business a competitive advantage because of the Ask Zappos feature that allows one to get any desired product from anywhere, increasing customer satisfaction. These technologies have enabled Zappos to get more revenue due to high sales rates.
Big data and knowledge management systems can meet the small brick and mortar business’s technological requirements in various ways. It enables the management of customer contacts by ensuring a proper database. It facilitates collaboration between staff and workers because, through it, employees can learn customer experience. It also meets the technological requirement by providing regular reports.
Wireless mobile computing and mobile commerce systems can significantly meet technological requirements. It enables integrating online shopping, managing inventory and shipping, providing order status and payment of purchases. It is made possible through the mobile apps which most of the customers use. The system more facilitates online sales than purchasing in physical stores.
For the success of brick and mortar business, big data and knowledge management system and wireless mobile computing and mobile commerce can be applied. Both of them meet the technological requirements proposed for the company. Big data can enable the management of different sets of data from the staff and customers and then use knowledge management to equip employees with skills to meet customer demands.
Wireless mobile computing and commerce can be used in broad aspects of the business. A mobile app with a distinctive feature can significantly affect consumer decisions. The system enables customers to order, track purchases, and pay for products anywhere at any time. It can substantially increase the number of customers and reduce congestions at stores. Therefore, these technologies can enable profitability and growth because of the increased number of customers and fewer costs than a manual filing system or physical purchases in stores.
It is an essential aspect of any technological system to offer security and privacy of the information. It can both concern the business owners, employees, third-party vendors, competitors, and customers much. Virtually vital data should be secured to avoid issues like fraud or distortion of public image. therefore, lack of security or privacy of a technological system may lead to more damaging effect than before
Security features
For security in big data and knowledge management system, the interface should be encrypted with a strong password to prevent unauthorized access. For wireless networks, Wired Equivalent Privacy(WEP) and Wi-Fi Protected Access(WPA).
Third-Party Vendors
it majorly depends on selecting vendors to share crucial information like customer addresses, credit card numbers, and other vital information. Systems should be ensured they are secure when established and monitoring them during changes. Third-party vendors should demonstrate an effort to protect data according to a contract agreement. So when implementing the systems, there should be a contractual agreement with vendors about data security.
Internal safeguards
Internal data about the details and activities of the business should be significantly safeguarded. The website or mobile should be developed with high-end encryption to avoid unauthorized access to information.,a strong antivirus and firewall are to prevent hacking. It is also advisable to use security standards from the center for the internet or NIST 800-53 standard.